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Last updated: 15 Jan. 25
Welcome to Bobaliciousvdbp! By accessing our website and using our services, you agree to be bound by the terms and conditions outlined below. Please read them carefully before placing an order. If you do not agree with these terms, please do not use our services.
For any queries, you may contact us at:
Email: info@bobaliciousvdbp.co.za
Phone: +27 63 691 9992
General Information
1.1 Bobaliciousvdbp is a South African business offering bubble tea products via an online store.
1.2 Our services are available exclusively within South Africa.
Ordering and Payment
2.1 Placing an Order:
By placing an order on our website, you confirm that all information you provide is accurate and complete.
2.2 Order Confirmation:
Once an order is placed, you will receive a confirmation email or message. This serves as an acknowledgment of your order but does not guarantee the availability of the product(s).
2.3 Payment Methods:
We accept online card payments through our secure payment gateway. Orders will only be processed once payment has been successfully completed.
2.4 Pricing and Availability:
All prices displayed on our website are in South African Rand (ZAR) and include applicable taxes. While we strive to ensure accurate pricing, errors may occur. In the event of a pricing error, we reserve the right to cancel the order and refund any amounts paid.
Delivery Policy
3.1 Delivery Areas and Times:
We deliver bubble tea orders within South Africa only, between the hours of 10:00 AM and 7:00 PM. Delivery areas may be subject to restrictions based on the location.
3.2 Shipping Costs:
Delivery charges are to be paid by the customer and will be calculated at checkout based on the delivery address.
3.3 Transit Liability:
Bobaliciousvdbp takes great care in preparing and packaging your order. However, once your order has been dispatched, we are not liable for any damage, delays, or loss that occurs during transit.
3.4 Delivery Timeframe:
We strive to deliver orders within the estimated delivery window communicated at checkout. However, delays may occur due to circumstances beyond our control (e.g., adverse weather, courier delays).
Refunds and Returns
4.1 Defective Products:
If you receive a defective product, please contact us within 48 hours of receiving your order at info@bobaliciousvdbp.co.za or call us at +27 63 691 9992. You must provide proof of the defect (e.g., photos of the product) for us to process a return or refund.
4.2 Incorrect Orders:
In the unlikely event that you receive an incorrect order, please notify us immediately. We will arrange for the correct product to be delivered or offer a full refund where appropriate.
4.3 Refund Method:
Approved refunds will be processed via the original payment method within 7–10 business days.
4.4 No Returns on Consumables:
For health and safety reasons, we do not accept returns on bubble tea or any other consumables, except in cases of defects or incorrect orders as stated above.
Customer Obligations
5.1 By using our website, you confirm that:
You are at least 18 years old or have parental/guardian consent to place an order.
You will not use our products for illegal purposes or resell them without our consent.
You understand that bubble tea contains consumable food ingredients and are responsible for checking for allergies or dietary restrictions.
Privacy Policy
6.1 Collection of Personal Data:
When placing an order, we collect personal information such as your name, contact details, and delivery address. This data is necessary to process your order and ensure delivery.
6.2 Use of Personal Data:
Your personal information is used solely for processing and delivering orders, customer service purposes, and compliance with South Africa’s Protection of Personal Information Act (POPIA).
6.3 Storage of Personal Data:
We take reasonable measures to protect your personal information against loss, theft, unauthorized access, or misuse.
6.4 Third Parties:
We may share your information with delivery partners or payment processors strictly for fulfilling your orders. We do not sell or share your personal information with other third parties without your consent.
Limitation of Liability
To the maximum extent permitted by law, Bobaliciousvdbp is not liable for:
Any indirect, consequential, or incidental damages arising from the use of our website or services.
Damages resulting from the loss or mishandling of products during transit.
Our liability in connection with any order is strictly limited to the purchase price of that order.
Amendments to the Terms
We reserve the right to update or change these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are made constitutes your acceptance of the updated terms.
Governing Law
These terms are governed by and construed in accordance with the laws of South Africa.
Contact Us
If you have any questions about these terms, please contact us:
Email: info@bobaliciousvdbp.co.za
Phone: +27 63 691 9992
By placing an order on our website, you confirm that you have read and understood these Terms and Conditions and agree to be bound by them.
